
DIGITAL-FIRST CX
CX Orchestration is Critical for
Recruitment, Training & Retention of Employees
When your clients are hiring, onboarding, preparing compensation, or building culture, Comm100 has the tools and insights to manage their most important asset— their people.
Orchestrate personalized journeys across all touchpoints anytime, anywhere, across all channels with an ease of workflow to:
- Answer questions immediately
- Multitask
- Increase efficiency
- Provide instant answers and escalate
- more complex queries
Ineffective communication can slow down business and cost the company
Convenience and satisfaction for external customers apply to internal customers.

We will dive more into the replacement costs for employees, but companies are spending around 33% of the employee’s salary on replacing them.
That means that an employee that makes $100,000 per year will cost $33,000 just to replace. If you have 40% of your employee base leaving each year, it costs a fortune.
Source: Let’s roam
CX EXCELLENCE PLATFORM
Give maximal customer service with
minimal customer effort. 24/7.

Live Chat

Bots

Automation

Knowledge Base

Ticketing & Messaging

Messaging
Old-school customer service
doesn’t work anymore
According to research by Oxford Economics and Unum, the average cost of turnover per employee (earning £25,000 a year or more) is £30,614.
That means if you replace three employees on this wage in one year, the cost of employee turnover will be close to £92,000.
Source: Let’s roam

Your clients need to keep their employees happy. 
How do employees want to communicate? Digital is the way of life. Help your clients meet employee expectations.

Implement
automation for self-service and reduce cost of human agents

Reduce
time and cost to resolution with live chat, bot and knowledge base solutions

Handle
huge influxe of requests across email, live chat, social etc.

Triage

Keep

Enjoy
WITH COMM100
Keeping customers happy is easier.
But measuring your ROI is super simple.
15seconds
21days
90days
100insights
Experience — and offer — CX Excellence.
100+ features
CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.
100+ invested
CX Excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.
Product + People = The Comm100 CX

- 01 Uptime guaranteed. Period.
- 02 95% training CSAT
- 03 Plugged In
- 04 Fast N’ Easy
Our proprietary MaximumOn™ technology offers the industry’s highest possible availability. MaximumOn™ keeps your core live chat service online even during scheduled maintenance or unexpected system downtime.
We make good on our customer service promise

And we know how to keep earning your trust

Secure ️

Personalized ️

AI-powered ️
Award-winning Software






IRON-CLAD PRIVACY & SECURITY






I want to hear more about how this works!
