Your Higher Education Clients Need Digital Channels
Today’s students have grown up in a world of speed and convenience, from Amazon’s same-day deliveries to Uber Eats’ seamless food delivery offering.
Digital Student Support at its Best with Comm100
With these services raising the CX-bar, students now expect the same experience from every brand they interact with – including higher education.
Confidently Meet Student Demands with Comm100
52%
of Millennials say they feel anxious about taking a phone call
60%
of Gen Z say they ‘hate calling people’.
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Sky-high Expectations – 4 Digital Channels Your Higher Education Clients Need in 2022
Whether your clients are offering only email and phone support, or have begun their journey towards digital support, this guide will help you to understand:
- Why schools must adopt digital support channels to improve student support
- How schools can use live chat, chatbots, and social media to meet sky-high student expectations
- How a digital omnichannel platform makes all of this possible.
“Comm100 is the perfect channel to help us with our students and give them the support they need.”
“Our students are mostly 17, 18 or 19 years old, and they naturally find live chat very easy to use. It’s also very quick for them – they can hop on a chat, ask us a question, and have their answer in a minute – all from their mobile device.”
– Derek Gaucher, Co-ordinator of IT Solutions, Dawson College
Want to see Comm100 Omnichannel in action?
Book a demo to see how you can level-up your student support.
